International Advantage®  

Service: Executive Assistance® Services including Repatriation

More Details

Executive Assistance® – An array of valuable services for U.S.-based companies whose employees travel overseas on business

• Available with employers responsibility coverage under the ACE USA International Advantage Package policy.
• Coordinated through two of the world's leading emergency travel services providers – Worldwide Assistance and Control Risks Group

People Who Need These Services

• Employees of covered multinational organizations living outside their home country.
• “U.S. expatriate employees”
• “Employees” engaged in “temporary travel” outside the U.S., including accompanying spouse, child(ren) or other companion(s)

The Four Components of Executive Assistance®

I. Medical Assistance

• Emergency medical evacuation – when adequate medical facilities are not available locally
• Repatriation – to country of which employee is resident/citizen, when medically necessary
• Hospital admission deposit – USD $10,000
• Medical monitoring – including regular communication to person designated by employee
• Dispatch of doctor or specialist – when employee’s condition cannot be adequately assessed locally

II. Personal Assistance

• Pre-trip medical referral information – to multi-lingual doctors and/or addresses and phone numbers for hospitals
• Emergency medication – arrangements for transportation
• Embassy and consular information
• Lost document assistance – for replacing important documents such as passports and credit cards
• Emergency message transmission – To one family member and/or employer
• Emergency cash advance – Up to $1,000 in local currency for emergencies
• Access to local attorneys
• Emergency translation/interpreter services and referrals
• Benefits verification & claims assistance – to coordinate with overseas claims procedures

Policy holders should review their policy for a complete description of coverage and services.

III. Travel Assistance (when an employee is hospitalized or evacuated)

• Return of traveling companion/dependents
• Return of vehicle to rental agency
• Emergency family travel arrangements – for family members to join hospitalized employee

Policy holders should review their policy for a complete description of coverage and services.

IV. Security Assistance

• Travel security information – access to Control Risks Group’s CityBrief, online service updated daily that assesses local security conditions and other details on 300+ cities in 150+ countries.
• CR24 – security support center staffed by professional consultants trained to answer security-related questions.
• Crisis response – incident management consulting for clients facing actual kidnaps, extortions, and illegal detention of employees. (Service arranged by Control Risks Group but costs are not covered under the policy)

Policy holders should review their policy for a complete description of coverage and services.

How the Service Works

Medical, personal & travel assistance – through Worldwide Assistance

• Employees call emergency phone line manned 24/7 by Worldwide Assistance representatives. (Not for security emergencies.)
• Operator puts caller in touch with professional staff of multilingual personnel, including doctors on call around the clock for consultation.
• Appropriate professional assists employee as needed.

Security assistance – through Control Risks Group

• Prior to taking trips, employees can visit Control Risks’ CityBrief Web site.
• For more information than is provided on CityBrief, or for general security advice, employees may contact 24-hour CR24 security number. (Not for medical advice.)
• CR24 is also available for urgent advice and action on fee basis to clients.